Experience

• Sep 2020 - Present

  Software Engineer 3

  Asurion Hong Kong Limited - ROHQ

  • Lead Developer (APAC/ANZ): Spearheaded development for the APAC and ANZ online channels, architecting and building the primary React and NodeJS web applications used by Asurion's contact centers and partners.

  • B2B Web Application: Led the development of an initial prototype for a B2B web application providing a complete solution for filing repair claims. The website enabled retailers to file repair claims, generate necessary logistics documents (e.g., shipping labels), track product status and movement to and from repair centers, and receive notifications of results. This project progressed from prototype to a fully functional web application within a tight timeframe of 3 months.

  • AI Transformation Initiative: Contributed to the AI initiative team by reviewing existing workflows and implementing AI-driven solutions, including writing MCP servers and agentic code. Streamlined tedious tasks such as triaging and documentation, which significantly improved efficiency for customer service agents and led to notable increases in NPS and CSAT scores.

  • Platform Creation: Developed a shared library/framework with reusable components, functions, and theming elements. This significantly streamlined customer-facing service request flows, resulting in up to a 300% faster turnaround time for product ideas.

  • Legacy System Migration: Led the migration of a major legacy JavaScript application to a scalable ReactJS framework. This involved architecting the new system's design, developing core components and services, establishing coding standards for maintainability, and implementing continuous integration pipelines using Git. The initiative enhanced system performance by up to 100% and improved user experience.

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  Mar 2020 - Aug 2021

  Associate - Systems Development

  Willis Towers Watson Philippines

  • Two-Factor Authentication (2FA): Implemented 2FA for a pensions web portal, enhancing user security. Created a reusable library of security components and services.

  • Performance Improvement: Improved the performance of the pensions web portal by refactoring the front end, resulting in up to a 30% faster UI.

  • Workshops: Orchestrated interactive workshops on API design, front-end development concepts, and version control system (Git) for colleagues interested in programming.

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  Jan 2014 - Jan 2020

  Team Lead - Software Engineering

  Freelancer.com Philippines Inc.

  • GDPR Compliance: Orchestrated the Manila security team in navigating GDPR compliance by architecting a scalable system for erasing and anonymizing user data, mitigating financial and reputational risks.

  • Security Tools: Led a team in developing monitoring tools, reducing response time to security threats by up to 50%.

  • Agile Methodologies: Implemented agile methodologies, conducted code reviews, and facilitated quarterly performance reviews, resulting in a 30% increase in team productivity.

  • Hackathon Wins: Won two hackathons: (1) Wrote a Lexer and Parser that converts old in-house templates to AST, compiled by Twig. (2) Improved the employee funnel, projected to boost conversion rates.

  • Collaboration: Collaborated with cross-functional teams, including product teams and upper management, to address security concerns.

  • Training: Conducted training sessions as a subject-matter expert on PHP and JavaScript, enhancing the organization's collective knowledge.

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  Nov 2012 - Dec 2013

  Full Stack Developer

  Eastvantage Business Solutions Inc.

  • Resource Planning Application: Updated, customized, and optimized a resource planning client application written in CakePHP. The application provided a user-friendly interface to OpenERP (Odoo) for Belgian field technicians, resulting in up to a 50% reduction in administrative tasks.

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  Sep 2011 - Nov 2012

  PHP Developer

  Relationhouse Inc.

  • Custom Modules and Themes: Developed custom modules and themes for Drupal and Symfony projects, including internet forums, e-commerce, and public-facing government portals.

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  Mar 2011 - Aug 2011

  Front End Developer

  Asiagate Networks Inc.

  • Web Interfaces: Designed and implemented web interfaces using PHP and JavaScript, seamlessly integrating with a Java back-end service to support internal operations for various Philippine government agencies. Delivered user-friendly solutions for report generation, content management, and accounting applications, enhancing productivity and efficiency across critical administrative workflows.

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  Sep 2010 - Mar 2011

  Junior Web Developer

  Logic Replacement

  • Development Stages: Participated in all stages of the development process, from drafting project proposals to post-deployment support for small-scale projects.

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  Mar 2010 - Sep 2010

  Web Application Developer

  Data Edge Corporation

  • Time and Attendance System: Refactored the time and attendance system, applying code and database optimization techniques resulting in a 70% reduction in payroll processing time.