Experience

• Sep 2020-Feb 2026

  Software Engineer 3

  Asurion Hong Kong Limited - ROHQ

  • Architected a multi-agent QA evaluation system powered by Model Context Protocol as an interface to internal data storage alongside AI sentiment analysis, bypassing traditional sampling and reducing analysis time from 20 minutes to 1 minute per transcript for 100% of customer interactions.

  • Directed the rapid prototyping and delivery of a B2B repair claims logistics platform in Taiwan built from the ground up with Next.js, GCP and Python, fully automating manual Excel workflows and launching the solution within 3 months.

  • Architected a shared Design System and Component Library with modern UI standardizations, unifying development across teams and resulting in a 3× faster turnaround time for new product features.

  • Led the strategic migration of a large-scale legacy JavaScript application to a modern React and TypeScript architecture with CI/CD pipelines, achieving a 100% improvement in overall system performance (Core Web Vitals).

  • Spearheaded the end-to-end architecture of customer-facing web portals for the APAC region, including ANZ, using Node.js and React, serving as the primary engineering lead for high-traffic scalable web applications.

  • Mentored interns and conducted technical interviews for engineering candidates using industry best practices, guiding new talent through project lifecycles and contributing to team expansion.

  ---

• ---

  Mar 2020-Aug 2020

  Associate - Systems Development

  Willis Towers Watson Philippines

  • Refactored the front end of the pensions web portal with modern UI frameworks, improving system performance and resulting in a 30% faster user interface experience.

  • Implemented Two-Factor Authentication for the pensions portal using a custom reusable library of security components, significantly enhancing access security for all users.

  • Orchestrated interactive workshops focusing on API design and front-end development concepts using Git version control, enhancing the technical capabilities of internal colleagues.

  ---

• ---

  Jan 2014-Jan 2020

  Team Lead - Software Engineering

  Freelancer.com Philippines Inc.

  • Led a dedicated team in developing advanced monitoring tools with custom security workflows, reducing the incident response time to security threats by up to 50%.

  • Implemented Agile methodologies and facilitated quarterly performance reviews through structured code reviews, resulting in a 30% increase in team productivity.

  • Architected a scalable system for erasing and anonymizing user data aligned with GDPR compliance standards, effectively mitigating financial and reputational risks for the organization.

  • Won 2 company hackathons, one of which involved engineering a custom lexer and parser to migrate legacy in-house templates into an Abstract Syntax Tree (AST) compatible with Symfony.

  • Conducted advanced training sessions as a subject-matter expert in PHP and JavaScript, enhancing the organization's collective engineering knowledge.

  • Fostered team cohesion and morale by organizing and leading the office basketball and chess leagues, maintaining high engagement within the Manila security team.

  ---

• ---

  Nov 2012-Dec 2013

  Full Stack Developer

  Eastvantage Business Solutions Inc.

  • Updated and optimized a resource planning client application built on CakePHP and OpenERP (Odoo), providing a streamlined interface for Belgian field technicians and resulting in a 50% reduction in administrative tasks.

  ---

• ---

  Sep 2011-Nov 2012

  PHP Developer

  Relationhouse Inc.

  • Developed custom modules and themes with Drupal and Symfony, delivering tailored internet forums, e-commerce platforms, and highly accessible public-facing government portals.

  ---

• ---

  Mar 2011-Aug 2011

  Front-End Developer

  Asiagate Networks Inc.

  • Designed and implemented web interfaces using PHP and JavaScript integrated with a Java back-end service, delivering user-friendly report generation and content management solutions that enhanced productivity and efficiency across critical administrative workflows within Philippine government agencies.

  ---

• ---

  Sep 2010-Mar 2011

  Junior Web Developer

  Logic Replacement

  • Executed comprehensive software development lifecycle tasks for small-scale projects with standard drafting and post-deployment support methods, ensuring consistent client satisfaction.

  ---

• ---

  Mar 2010-Sep 2010

  Web Application Developer

  Data Edge Corporation

  • Refactored the core time and attendance system with advanced PHP code and database optimization techniques, resulting in a 70% reduction in overall payroll processing time.